Mando are sponsoring Utility Week’s Customer Summit 2020



New for 2020, the Utility Week Customer Summit brings together two of Utility Week’s most popular events, including Utility Week Energy Customer Conference (day one) and Utility Week Water Customer Conference (day two). Mando’s Mark Simpson and Andy Pimlett will be presenting at the Energy Day on Friday 22nd.

The Energy Day brings together customer leaders from the UK’s energy retailers and networks, as well as regulators, consumer bodies, and technology and data experts, to share the most innovative ways to engage and empower consumers. The agenda will explore the role of technology and innovation, price cap, power of switching, consumer vulnerability and more.

Mando are also sponsoring the Utility Week Consumer Vulnerability Workshop on the 21st January. The workshop will unpack and discuss the role of the retailer in protecting customers in vulnerable circumstances.

The pre-conference workshop will be a great opportunity to discuss what the next steps are in tackling the growing challenge of vulnerability in the UK, where the role of the retailer starts and ends, and how to identify customers in vulnerable circumstances earlier.

The speakers at the workshop include Chris Fitch, Vulnerability Lead at Money Advice Trust, Jade Kirk, Head of Vulnerability at Robin Hood Energy, and Elizabeth Errington, Principal Policy Manager at Citizens Advice.

The preconference workshop will be held at 99 City Road Conference Centre, Shoreditch, London, EC1Y 1AX and will start at 1.30pm and finish at 5.00pm.

If you would like to attend the Pre-Conference Workshop for free, please email your name and job title to

For further information regarding the Customer Summit, please see Utility Week's website: